Make sure you’re not trying to light your
PoGo under a ceiling fan or in front of a draft

Make sure the lighter flame is held to the screen
long enough to glow. Usually about 15 seconds.

Make sure your lighter has a sufficiently
intense flame. Do not use matches

Check if your wick assembly needs to be
cleaned

Check if your cloth wick is charred and
needs to be replaced

Occasional puffs of white steam may appear and are produced by the water content in most oil blends

Smoke is not a function of the wick. If smoke is appearing it is caused by the oil blend, so make sure you are using an Airceuticals® certified formula.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll
also need the receipt or proof of purchase. 

To return an item please include your name and mail to:

Stonewick
1506 North Milam St.
Fredericksburg,TX.78624. 

You can always contact us for any return questions at john@stonewick.com.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.