Make sure you’re not trying to light your PoGo under a ceiling fan or in front of a draft
Make sure the lighter flame is held to the screen long enough to glow. Usually about 15 seconds.
Make sure your lighter has a sufficiently intense flame. Do not use matches
Check if your wick assembly needs to be cleaned
Check if your cloth wick is charred and needs to be replaced
Occasional puffs of white steam may appear and are produced by the water content in most oil blends
Smoke is not a function of the wick. If smoke is appearing it is caused by the oil blend, so make sure you are using an Airceuticals® certified formula.
Make sure the wick is lit and all open flames have been blown out
Revive your wick by soaking it in alcohol for 5-10 minutes
Replace your oil refill with a fresh one
Organic essential oils are the highest purest grade. The best essential oil is different for each person and will vary depending on what you are using it for.
Returns and Refunds
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To return an item please include your name and mail to:
Stonewick 1506 North Milam St. Fredericksburg,TX.78624.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.
If you require further assistance or have questions or comments, please contact us.